Shipping policy
Last Updated: September 1, 2026
At Maisonaymo, we are committed to providing a reliable, secure, and convenient shipping experience for every order.
Shipping From
All Maisonaymo orders are carefully prepared and shipped from:
Maisonaymo
URBN. EL MOLINO III, 12
03184 TORREVIEJA
ALICANTE, SPAIN
Order Processing
- Orders are normally processed and shipped within 2 business days after payment has been successfully confirmed.
- Orders placed on weekends or public holidays will be processed on the next business day.
- Once your order has been shipped, you will receive a shipping confirmation and tracking information when available.
- Processing times may occasionally be extended during periods of exceptionally high order volume or unforeseen circumstances.
Shipping & Delivery
We ship orders from Spain to customers in Spain and internationally.
Available shipping options, costs, and estimated delivery times are displayed during checkout and may vary depending on the destination, package size, weight, and selected shipping service.
Delivery times are estimates provided by the carrier and may be affected by circumstances outside our control, including customs processing, weather, public holidays, carrier delays, or remote destinations.
International Shipping
We offer international shipping to selected destinations.
International customers are responsible for providing a complete and accurate delivery address. Depending on the destination, customs duties, import taxes, VAT, brokerage fees, or other charges may apply. Any such charges are the responsibility of the recipient unless otherwise stated at checkout.
Customs clearance may also cause additional delivery time.
Secure Packaging
Every order is carefully inspected and securely packaged before shipment.
We use high-quality and appropriate packaging materials to help protect your items from damage during transportation. Depending on the product, packaging may include protective wrapping, sturdy shipping boxes, cushioning materials, and additional protection where necessary.
We take great care to ensure that every order is safely packaged before dispatch.
Order Tracking
When tracking is available for the selected shipping service, tracking information will be provided after your order has been dispatched.
Please allow some time for the carrier's tracking system to register the shipment after the package has been handed over.
Delays & Delivery Issues
Although we work to dispatch orders within 2 business days, the final delivery time is controlled by the shipping carrier.
If your package is delayed, damaged, lost, or marked as delivered but cannot be located, please contact Maisonaymo as soon as possible so we can assist you and, where appropriate, contact the carrier.
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
If an order is returned to us because of an incorrect, incomplete, or undeliverable address, additional shipping costs may apply if the customer requests that the order be shipped again.
Important Information
By placing an order with Maisonaymo, you acknowledge that:
- Orders are generally dispatched within 2 business days.
- Delivery times vary depending on the destination and shipping service.
- Carrier delays and customs processing may extend estimated delivery times.
- Shipping costs and available services are displayed at checkout.
- International orders may be subject to customs duties and import charges.
- Every order is carefully inspected and securely packaged before dispatch.
Contact
If you have any questions regarding your shipment or delivery, please contact Maisonaymo through the contact information provided on our website.
Maisonaymo
Email : maisonaymo@gmail.com
URBN. EL MOLINO III, 12
03184 TORREVIEJA, ALICANTE
SPAIN